Support & Contact

Flight Dispatch Study

Flight Dispatch Study is an educational active-recall tool for ADX candidates and working dispatchers.

Starting a session

Open the app, choose the available study material, and begin a session from Home. Tap to reveal an answer, then rate your recall so the app can organize later review.

Creating and sharing cards

Cards can be created for your personal deck. Community sharing is optional. Shared cards and edits require Sign in with Apple and enter a moderation queue before they can appear publicly.

Sign-in or sync problems

1. Confirm the device has an active internet connection.
2. Close and reopen the app, then try Sign in with Apple again.
3. Confirm you are signed into iCloud and that Sign in with Apple is available for your Apple account.
4. If the issue continues, email support with the app version, device model, operating-system version, and a screenshot of the error. Do not send passwords or full Apple identity tokens.

Content questions or reports

Use the in-app feedback or report action when available. Include a concise reason and any supporting official reference. Submitted changes are reviewed before publication.

Educational use

The app is a study aid, not an official FAA product and not an operational dispatch system. Always rely on current regulations, official references, approved company materials, and authorized systems for real-world decisions.

Subscriptions and purchases

Purchases are billed and managed by Apple. The price and renewal period shown in the App Store purchase sheet control your transaction.

• Restore access: use Restore Purchases in the app while signed into the Apple account used for the original purchase.
• Cancel a subscription: open the iPhone or iPad Settings app, tap your name, tap Subscriptions, select Flight Dispatch Study, and choose Cancel Subscription.
• Billing or refund questions: review your Apple purchase history or contact Apple Support, because Samuel Gonzalez does not receive or control your payment-card information.
• Access did not unlock: relaunch the app, use Restore Purchases, and then contact support with the product name and purchase date. Do not email a full payment-card number.

See the Terms of Use for renewal and subscription details.

Account and data requests

You may request access, correction, or deletion of account information associated with Flight Dispatch Study.

1. Email dispatchskylabs@icloud.com with the subject Flight Dispatch Study data request.
2. State whether you are requesting access, correction, or deletion.
3. If you used Sign in with Apple, send the request from the email or Apple private relay address associated with that sign-in when possible. Include your public alias and approximate account-creation date if known.
4. If the request concerns anonymous analytics, include the device type, app version, public alias if configured, and approximate dates of use. Do not send device serial numbers or passwords.

Support may ask for limited additional information to verify the request and protect the account. Anonymous analytics are intentionally not directly tied to a name or email, so records may not be identifiable from contact information alone. Published community cards may be retained in de-identified form to preserve the shared question bank, subject to applicable law.

CieloTracker

Weather is not loading

Check the internet connection, confirm the airport identifier is a valid ICAO code, and try a manual refresh. Weather availability and timing depend on the upstream aviation-weather source.

Notifications are delayed

Confirm notifications are enabled for CieloTracker in iOS Settings. Background delivery timing is controlled by iOS and cannot be guaranteed. Always check official weather sources directly for operational decisions.

Alert setup

Add the airports you want to monitor, then configure ceiling, visibility, and related alert thresholds in the app. CieloTracker is informational and does not replace official weather products or approved operational systems.